Gardyn

I just purchased this Gardyn system, and it arrived at my doorstep yesterday evening. I just opened it up today, only to find a brand-new system damaged and dirty straight out of the box.

Not only that, but I've contacted the company only to receive a generated email response with no real contact from an actual person.

There are no customer service numbers, nor did anyone reply back to the chat via the support help inside the website. Already, this company has me second guessing my purchase and I will also leave this review on Google for others to beware and be warned.

Gardyn has a pretty (and expensive) outward look, but their quality of parts is very substandard. They have no customer access phone number.

Week after week of complaining, they might finally call and promise a free resolution, but in the end, they charge you a fortune. Poor quality, nonexistent customer service, lying reps!

I just purchased this Gardyn system and it arrived yesterday evening. I just unboxed it only to find that some parts of the system is damaged and dirty.

This is a brand new Gardyn studio system and its broken and dirty. This is outrageous and when I contacted customer service, you get an automated message then the phone hangs up. I also left a email and went through customer support chat and now just waifor a response.

For how expensive these systems are, you would think that you are getting something brand new and undamaged. I guess not!

Ordered a Gardyn Studio for my daughter for Xmas. As of today (2/1/24), I'm still missing pieces to assemble the item.

We've never even been able to use it! I have been sent 5 incorrect parts, have had to wait 2 days for a response each time I try to contact customer service.

I have spelled it out with photos, descriptions, marker circles, etc but Gardyn just can't figure things out. This is possibly the worst customer service experience of my life!

Power surge, reset button does not work, need new lid unless there is a fuse somewhere. Tried reconnecting, turned off and on, unplugged waited 20 minutes plugged back in etc.

My light wasn't working, so I got help. Then the water wasn't working.

I needed to remove the top of the hose with the help of my daughter. The water worked too. The video was helpful. The plastic cover of the light bar came out.

I wasn't sure if it should be on or off. My daughter helped to put it back, and I received help by email stating that it should be on.

Now, everything is in order. My phone is connected to the plants too.

I have no information on my order. I wasnt able to pick my plant.

I ordered under the 25% off for the Garden. I started the membership under the name Sharon Moses.

I am her daughter Edana Moses who handles most of her business for her. could you please call me back at 732-500-****

I cannot begin to compliment the young lady that helped me. She was so polite, kind, caring, and nice.

You need to hire more just like her.

Her name was Mia, and she is definitely a wonderful addition to your team. Complete angel.

I called to speak to a representative and there are no options to speak to someone, only leave a message. I'm highly discouraged by this option as I've been tying to connect to internet.

Does not work nnnnni need someone to call me please this is not acceptable please send me a new unit immediately67 wildwood Shores Dr

Hopatcong nj 07843

More questions could have been asked. The garden would not connect, but it was the power source that was the problem.

I ordered a garden yesterday. I no longer need it. I need my order canceled the money returned, please

I can't get in touch with Gardyn about my 4.0. I have found the phone number, but they don't answer, and they also don't respond to emails.